FREE Shipping & Returns
- The Yellow Door provides free domestic shipping on all orders above Rs 1000 except for items under the furniture category. For orders less than Rs 1000, we levy a charge of Rs 99 for domestic shipping. For international shipping rate please send an email at firstname.lastname@example.org
- At The Yellow door, we take great pride in the quality and craftsmanship of our products. Attention to design, materials and construction is our priority. Prior to shipment, we carefully inspect your order and ensure that it passes our quality check. Upon receipt, please inspect your purchase and notify us of any damage.
- We do not have a return policy. For non furniture items in case of quality issues we offer a replacement of damaged product or on a case to case basis a credit note of the product value will be issued to the customer. For all furniture items including wall art ,mirrors and chandeliers no returns or replacements are accepted. We do not take responsibility for transit damage. Having said that we try our level best to help our customers to resolve any product issues/ damages. If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please check to ensure the product is not damaged. In case of any damage to the product immediately notify our Customer Care team at email@example.com and inform us at 9650706815. Post 24 hrs we will not entertain any request with regards to damages.
- There will no returns on Bulk items or on discounted items.
- For further details on our procedures for returning items you can drop us a mail at firstname.lastname@example.org or contact us on the phone- Mon to Sat, 10:00 am - 7:00 pm (IST) at 09650706815.
For Furniture/Wallpapers - Cancellations are not permitted once the order is placed. In case of any exception, please speak to our customer care and they will assist you in the best possible way. No refund will be made in case of cancellations for Part Payment orders that contain products from Furniture/Lighting /Mattress categories; the advance amount will be forfeited as cancellation charges.
Cancellations on categories (other than furniture) are possible only until the pre-shipping stage; please contact our customer care team to assist you for the same.