WHEN WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
You will receive a confirmation email with tracking details for all courier dispatches. For all offline deliveries we will contact you directly and fix a suitable day and time and keep you informed about shipping and delivery of your product.
WHAT IS THE DELIVERY TIMELINE OF MY PRODUCT
Delivery time depends on the product you are buying. Please enter your pin code on the product page to get an estimate of the delivery time.
HOW CAN I TRACK MY ORDER?
You can track your order online by logging into your account and placing your order ID. Alternately, you can also send us an email at firstname.lastname@example.org
WILL I RECEIVE ALL THE ITEMS IN MY ORDER AT THE SAME TIME.
We try and consolidate and send your deliveries for items that are readily available in stock. Items which have a longer delivery time will be sent as they become available. We keep our customers regularly informed regarding delivery timeline of their products.
IS THERE A SHIPPING CHARGE.
Yes for all our online orders there is a 10% shipping charge which will apply and will be calculated at checkout. For all offline/ In store products we charge shipping depending on the size, weight/ volume and location of delivery. We do our best to keep our delivery charges as competitive as possible.
WHAT IF I AM NOT HOME WHEN MY PACKAGE ARRIVES?
For prepaid orders, if our logistics partner / courier company is not able to find you at your address, they will leave a notice/ door tag at your address notifying you of reattempt and also send you an email / message regarding the same.
For COD orders, the delivery will be attempted a maximum of two times post which the product will be returned back to us.
CAN I SHIP MY ORDER TO MULTIPLE ADDRESSES?
Yes, you can but for that you need to order each item separately.
CAN I MAKE CHANGES TO MY DELIVERY ADDRESS?
Yes but possible only for India deliveries. Before any change is accepted you are requested to send an email informing about the change in delivery address and confirm with us that the product has already not been dispatched.For offline orders, in case there is variation in the shipping cost due to the change of address you will be informed of the same.
DO YOU DELIVER ALL ACROSS INDIA
We service all major pin codes in India. To check whether your pin code is covered you are requested to email us at email@example.com or click Serviceable Pin Codes
CAN ORDERS BE SHIPPED TO FOREIGN COUNTRIES?
Yes. Through our partnership with International Shipping companies, we are pleased to provide an enhanced International shopping experience for customers in various foreign countries. However certain items may not be dispatched to International destinations. Please consult the customer care team for more information.
WILL SOMEONE HELP WITH ASSEMBLY OF LARGE FURNITURE PIECES?
For Delhi and NCR our team will unpack and assemble the furniture for you. For outstation assembly within India, we have installation partners who help with the installation, at site. If your pin code is not amongst the list of places that we currently service, you will be advised to arrange assembly by yourself.
Also please note we do not help with installation of lights, wall arts, mirrors and other wall fittings. Please note that the courier delivery personnel are not obliged to open the furniture or packages. Their duty is to deliver the goods to the customer only. You are requested to cooperate with them and not force them to open the crates, packages etc.
We do not have help with installation for International orders.
HOW DO I MAKE SURE FURNITURE PIECES FIT THROUGH DOORWAYS/STAIRWAYS?
Often one doesn’t realize that large pieces of furniture may not fit through doors / stairways. We do not take responsibility of ensuring the product fits the entryways.We always recommend to take the below steps before you finalize your order.
1. Measure your space where you plan to keep your furniture to get a sense of the dimensions of your product.
2. Double check for dimensions of your furniture on our website.
3. Measure your entrance. i.e the inside width and height of your doorway, keep into account door handles, low hanging lights. Check your ceiling height to ensure smooth entry of your furniture piece.
4. Measure your stairway / elevator space – Width, Depth and Height.
5. Consider the packaging of the product also. Most of our furniture piece are crate packed, therefore add extra inches for packing material.
6. Ensure it will be go through easily. Furniture piece must always measure smaller along with its packing.