We make every effort to ensure that the final product corresponds as closely as possible to the images/ samples in our website/store. However, because the colours you see depend on your monitor, we cannot guarantee a colour match to 100% accuracy. 

On request we can send fabric and leather swatches, but that is done only post receiving the payment and before the order is put in production. The final product will be sent as per the swatch ordered but inspite of that there may be slight variations in the fabrics/ leather due to lot variations. 

Most of our wood finishes are individually hand finished and hence the grains / shade and distressing may vary from one manufacturing batch to another and may have slight variations as compared to the website image. 

No we don’t send the products for trials. You can however visit our store in case you wish to see a sample of our work. 

If you have any questions about our product, or have an enquiry about anything else, then please call us any day between 10.00 am to 7.00 pm at 9650706815 or write to us at customercare@theyellowdoorstore.com and we will get back to you within 24 hours.

You will receive a confirmation email with tracking details for all courier dispatches. For all offline deliveries we will contact you directly and fix a suitable day and time and keep you informed about shipping and delivery of your product.

Delivery time depends on the product you are buying. Please enter your pin code on the product page to get an estimate of the delivery time. 

You can track your order online by logging into your account and placing your order ID. Alternately, you can also send us an email at contact@theyellowdoorstore.com 

We try and consolidate and send your deliveries for items that are readily available in stock. Items which have a longer delivery time will be sent as they become available. We keep our customers regularly informed regarding delivery timeline of their products. 

Yes for all our online orders there is a 10% shipping charge which will apply and will be calculated at checkout. For all offline/ In store products we charge shipping depending on the size, weight/ volume and location of delivery. We do our best to keep our delivery charges as competitive as possible. 

For prepaid orders, if our logistics partner / courier company is not able to find you at your address, they will leave a notice/ door tag at your address notifying you of reattempt and also send you an email / message regarding the same. 

For COD orders, the delivery will be attempted a maximum of two times post which the product will be returned back to us. 

CAN I SHIP MY ORDER TO MULTIPLE ADDRESSES? 
Yes, you can but for that you need to order each item separately. 

Yes but possible only for India deliveries. Before any change is accepted you are requested to send an email informing about the change in delivery address and confirm with us that the product has already not been dispatched.For offline orders, in case there is variation in the shipping cost due to the change of address you will be informed of the same. 

We service all major pin codes in India. To check whether your pin code is covered you are requested to email us at contact@theyellowdoorstore.com or click Serviceable Pin Codes 

Yes. Through our partnership with International Shipping companies, we are pleased to provide an enhanced International shopping experience for customers in various foreign countries. However certain items may not be dispatched to International destinations. Please consult the customer care team for more information. 

For Delhi and NCR our team will unpack and assemble the furniture for you. For outstation assembly within India, we have installation partners who help with the installation, at site. If your pin code is not amongst the list of places that we currently service, you will be advised to arrange assembly by yourself. 

Also please note we do not help with installation of lights, wall arts, mirrors and other wall fittings. Please note that the courier delivery personnel are not obliged to open the furniture or packages. Their duty is to deliver the goods to the customer only. You are requested to cooperate with them and not force them to open the crates, packages etc.

We do not have help with installation for International orders. 

Often one doesn’t realize that large pieces of furniture may not fit through doors / stairways. We do not take responsibility of ensuring the product fits the entryways.We always recommend to take the below steps before you finalize your order. 

1. Measure your space where you plan to keep your furniture to get a sense of the dimensions of your product. 

2. Double check for dimensions of your furniture on our website.

3. Measure your entrance. i.e the inside width and height of your doorway, keep into account door handles, low hanging lights. Check your ceiling height to ensure smooth entry of your furniture piece.

4. Measure your stairway / elevator space – Width, Depth and Height.

5. Consider the packaging of the product also. Most of our furniture piece are crate packed, therefore add extra inches for packing material. 

6. Ensure it will be go through easily. Furniture piece must always measure smaller along with its packing. 

Cancellations are allowed only within 24hrs of order confirmation. In case of prepayments 3% payment gateway charges plus GST amount will not be refunded. Post that we do not entertain cancellation of any item.For cancelling your order you need to send us en email on customercare@theyellowdoortsore.com and also call us at 9650706815 within 24 hrs. 

We do not have a return policy. For non furniture items in case of quality issues we offer a replacement of damaged product or on a case to case basis a credit note of the product value will be issued to the customer.For all furniture items including wall art and mirrors no returns or replacements are accepted. We DO NOT take responsibility for transit damage. Having said that we try our level best to help our customers to resolve any product issues/ damages. If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please check to ensure the product is not damaged. In case of any damage to the product immediately notify our Customer Care team at customercare@theyellowdoorstore.com and inform us at 9650706815. Post 24 hrs we will not entertain any request with regards to damages.

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

Yes, we offer Corporate–gift program designed to meet your needs year round. Please contact us at +919650706815 or drop us an email at customercare@theyellowdoorstore.com for more details.